At Singaar.store, customer satisfaction is important to us. We want every shopping experience to be smooth, reliable, and enjoyable. Whether you purchase an elegant jewellery set, matching couple watches, men’s watches, or other fashion accessories, we aim to deliver products that meet your expectations.

This Refund and Returns Policy explains the conditions and process for requesting a return, replacement, or refund for purchases made through Singaar.store.

Returns Eligibility

Customers may request a return within 2 days of receiving their order, provided the product meets our return conditions.

To qualify for a

return:

  • The product must be unused and in its original condition.
  • Original packaging, accessories, and included items must be intact.
  • Proof of purchase or order details must be provided.
  • The return request must be submitted within 2 days of delivery.

Products showing signs of use, physical damage caused after delivery, or missing original accessories may not qualify for a return.

Refund Policy

Refund requests are reviewed after the returned product has been received and inspected, where a return is required.

If a refund is approved, the amount and refund method will be communicated to the customer. For Cash on Delivery orders, our support team will coordinate an appropriate refund method with the customer.

The time required for the refund to be completed may depend on the selected payment method.

Please note that refunds are subject to product eligibility and verification.

Replacement Policy

If you receive a damaged, defective, or incorrect item, please contact Singaar.store customer support within 2 days of receiving your order.

For verification, customers may be asked to provide:

  • Order number or purchase details.
  • Clear photographs of the received product.
  • Images of the packaging, where relevant.
  • A short video demonstrating the issue, if necessary.

After reviewing the complaint, our team will inform you about the available replacement or other resolution options.

Replacement availability depends on stock and product availability.

Cash on Delivery (COD)

Singaar.store offers Cash on Delivery (COD) for customers who prefer to pay when their order arrives.

Customers can place orders through our website and pay the applicable order amount at the time of delivery.

Please ensure that your contact number and delivery address are correct when placing an order so that delivery can be completed smoothly.

How to Request a Return or Replacement

Follow these simple steps:

  1. Contact Singaar.store through WhatsApp within 2 days of delivery.
  2. Share your order number and product details.
  3. Explain the reason for your return or replacement request.
  4. Provide photographs or videos if the product is damaged or incorrect.
  5. Wait for our support team to review your request and provide further instructions.

WhatsApp: 0316-1228825

Important Notes

  • Customers should inspect their orders after delivery.
  • Please retain the original product packaging until you are satisfied with your purchase.
  • Shipping charges and return shipping costs will be handled according to the applicable return circumstances and store policy.
  • Products must be returned only after receiving confirmation and instructions from our support team.
  • Refunds and replacements are subject to inspection and approval.
  • Singaar.store reserves the right to decline requests that do not meet the applicable return conditions.

Customer Support

At Singaar.store, we value your trust and want you to shop with confidence. If you have any questions about returns, refunds, replacements, or an existing order, our support team is here to help.

Website: https://singaar.store/

WhatsApp: 0316-1228825

Thank you for choosing Singaar.store — Apna Singaar, Apni Pehchaan!

Frequently Asked Questions (FAQs)

1. What products can I purchase from Singaar.store?

Singaar.store offers stylish jewellery sets, couple watches, men’s watches, and other fashionable accessories for personal use and gifting.

2. What is the return period at Singaar.store?

Customers can request a return within 2 days of receiving their order, provided the product meets the return conditions.

3. Does Singaar.store offer Cash on Delivery?

Yes, Singaar.store offers Cash on Delivery (COD), allowing customers to pay when their order is delivered.

4. What should I do if I receive a damaged or incorrect product?

Contact us through WhatsApp at 0316-1228825 within 2 days of delivery and share your order details along with clear photographs or videos of the issue.

5. Can I request a replacement instead of a refund?

Yes, replacement may be available for eligible damaged, defective, or incorrect products, subject to verification and stock availability.

6. Are used jewellery sets and watches eligible for returns?

Products should generally be unused and in their original condition to qualify for a return.

7. How can I request a refund?

Contact our customer support with your order number and reason for the request. Once reviewed and approved, our team will guide you through the refund process.

8. How can I contact Singaar.store about a return?

You can contact our support team through WhatsApp at 0316-1228825 or visit Singaar.store for assistance.